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Terms & Conditions - Becky's Boutiques
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Terms & Conditions

We are Becky’s Boutiques (Ltd) Limited

A company registered in England and Wales and we operate the following website: www.beckysboutiques.com (the “Site”).

Our registered office and main trading office address is: 186 Cheltenham Road, Bristol BS6 5RB

This page tells you the legal terms and conditions (“Terms”) on which we sell any items on the website (“Site”) to you. Please note these terms only apply to the purchase of items on the site. Purchase of Becky’s Boutiques items from any other source will be governed by the terms and conditions applicable to the relevant source. Promotions and offers available for purchases on the site may not be available for purchases through other sources and vice versa.

Please read these terms carefully and make sure that you understand them before ordering any items from the site. Please note that before placing an order you will be asked to agree to these terms. By placing an order you confirm your acceptance of these terms.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that time.

We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 27 May 2015.

Our shopping cart pages guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.

Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and pay” as you will not be able to make any changes to your order after this point.

After you place an order by clicking “Confirm and pay” you will receive an email from us acknowledging that we have received your order. We then send you an email that confirms that the item(s) have been despatched (“Despatch confirmation”).

Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.

We reserve the right to refuse an order, for various reasons, such as;

  • if the item you have ordered is unavailable or out of stock
  • if we are unable to obtain authorisation of payment
  • if there is an error in the product information including price or promotion
  • if we suspect fraudulent activity.

The item images on the site are used for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours will accurately reflect the colour of the items. Your items may vary slightly from the product images used.

All sizes and measurements of items are approximate, however, we do make every effort to ensure they are accurate as possible.

We take all reasonable care to ensure that all details, descriptions, and prices of items are as accurate as possible. We reserve the right to refuse orders where information about items is incorrect, including and without limitation to prices and promotions.

All our items are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any items in a business or public environment.

Please be aware that our items are not aimed at persons under 16 years of age, so please take extra care when purchasing items as gifts for younger people.

We take all reasonable care to ensure that the prices of items are correct at the time when the relevant information is entered onto the sites.

Prices for items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.

The price of an item includes UK VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.

Please note that the prices listed on the site are only applicable for items purchased on the site, and not through any other source.

The price of an item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our delivery details page. You can get information about charges for returning items if you choose to use one of our returns methods.

Please note that whilst we take utmost care in ensuring the content on the site (including descriptions of the items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate, the site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. Becky’s Boutiques, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfill any orders that you have placed based on information on the site that may contain errors or inaccuracies.

How to return or exchange

We do not cover your shipping costs back to us.

  • We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you
  • Please follow the download returns form instructions from the website to send your parcel and mail it back to us within 14 days of receipt
  • Please remember to indicate if you would like a refund or exchange
  • If you would like an exchange please remember to identify what item you would like in exchangeSale items can only be returned for a
  • Sale items can only be returned for a refund by credit note.

Please note that purchases made online cannot be returned or exchanged at any of our stores. They must be returned to the address specified on the returns slip.

Exchanges

We do not cover your shipping costs back to us.

We are happy to accept (for return) any garment that is unworn and still fitted with all security ribbons and labels and that is despatched to us within 14 days of receipt by you

Please follow the return instructions on the return form.

  • You can exchange your item for another size or another item entirely
  • Exchanges are shipped free of charge
  • All exchanges are based on stock availability
  • We offer one free exchange for every item
  • If the replacement item is less expensive than the original, the difference will be refunded back to you via store credit
  • Alternatively, you may return the original item for a refund and then purchase the new, lower priced item
  • If the replacement item is more expensive than the original item, you will need to call us to pay the difference

Generally, exchanges take 1-3 working days to process plus the delivery time to your area.

Refunds

We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you.

  • Your payment will be credited back to the original purchaser’s credit card
  • If the item is a sale item, the refund will be made in store credit alternatively it can be returned for exchange
  • Returns for refund are processed within 2-3 working days of receiving the item, however, card refunds may take up to 28 business days for your bank to complete, depending on their processing time
  • Store credit refunds will be available immediately after 2-3 days processing and come in the form of a code via email.

We do not cover shipping costs back to us.

Sale items – Sale items can only be returned for a refund by credit note.

Late returns – Your items should be sent back to us within 14 days of receipt by you – late returns cannot be accepted and may be returned to you

If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you, provided: The items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains); If shoes, the items are unworn and show no signs of wear; the items have all tags attached and are returned with correct dispatch and order information.

We will refund the price that you paid for the items taking into account any discounts or promotions applied when you purchased the items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the items. We cannot refund on credit notes, gift vouchers, exchanges or sale items. The above does not affect your statutory rights.

Please note that this policy only applies to items you have purchased on the site. For items purchased from other sources, you will need to check the returns policies of the applicable source.